When you do a search you may find that your Google Reviews have Disappeared.
Your Google Reviews are kept in a separate data base from your Google Places entry built into a Maps Index Cluster. So when you have an issue with the Places entry they may get disconnected.
This Help Forum post explains possible review issues:
If your Places entry is Suspended, in ‘Quiet Purgatory’ no option to see the entry in Maps and no statistics, Pending Review or in ‘Quiet Rejection’ at search time Google will serve up scraped search results from your other web data.
In the Blended search result Google will only show the strongest scraped listing mostly but can show more. If the totals showing here are lower in total than you had before then try a search in Google Maps. You may find more scraped listings here.
Once the Places entry issue has been resolved and it displays in a blended search result the scrapes will again associate with it and not show. At the next Maps Index build the reviews should associate with the blended search result. Some reviews may not come back because of newer anti-spam algorithms.
Incoming search terms:
- reviews disappeared on google